All customer return to ADR AG because of repair, pre exchange, exchange and return of a test device, are processed with the following procedure with the help of a RMA-(Return Merchandise Authorization) number.
Request the RMA-number online by filling out the enclosed form completely and sending it. ADR AG will then send your RMA-number to you via e-mail.
A RMA-number loses its validity one month after being issued and can't be used for returns anymore. For that reason please request RMA-numbers only for those devices which are supposed to be sent in immediately.
All RMA sending have to have a copy of the receipt enclosed.
In case the RMA is for repair, pre-exchange or exchange an expressive description of the error is to be enclosed.
The sending in must be complete, i.e. manual discs, power supply and cabels inlusive in the original packaging.
Please state the complete RMA-number visibly on the outside of the package. Only deliveries marked with a valid RMA-number are accepted.
Note for customers from non EU-nations:
The customers papers for the return package must contain the note that this is neither an import nor an export of goods but a transit of goods. This note is very important to avoid import duty. Packages declared wrongly by the consigner will be sent back unopened by the ADR AG.
RMA Number: request here.